Help

Help centre

Short answers to the things people actually get stuck on. If something here is wrong or missing, that is a bug in the documentation and worth telling us about.

Getting started

From an empty account to a page you can share.

Create your page and claim a handleHow to set up your storefront, pick a handle and publish it — the whole first-run flow.
Design your storefrontThemes, fonts, buttons and section order — what you can change and which plan each control needs.

Selling and delivery

Products, files and what the buyer receives.

Sell your first productCreate a product, upload the file, publish it — and what the buyer sees at each step.
How delivery worksWhat happens after someone pays: the download page, the email, and how long links last.

Payments and refunds

Stripe and MercadoPago, payouts, refunds and disputes.

Connect Stripe so you can sellHow to connect your Stripe account, what we can and cannot see, and why selling stays off until Stripe says yes.
Connect MercadoPago so you can sellHow to connect your MercadoPago account, what authorizing it means, why we renew it automatically, and what to do if a renewal fails.
Refunds and disputesHow to refund a buyer, what happens to their downloads, and what a dispute means for your account.
Taxes, invoices and who the seller isWhy you are the seller of record, what that means for VAT and sales tax, and where invoices come from.

Plans and account

Billing, limits and what happens if you stop paying.

Plans and limitsWhat each plan includes, the limits that come with it, and why the free plan does not sell.
Cancel or downgradeWhat happens to your storefront, files and customers when you stop paying.

Start free, sell when you are ready

The free page takes a minute and never expires. Selling costs $12 a month and 0% of what you make.

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