Refunds and disputes

Refund from the order in your dashboard. The refund is issued on your own payment account, and the order is marked refunded once the processor confirms it — not before, because Stripe and MercadoPago are the source of truth for money, not us.

Refunding revokes the buyer’s download links. Anything already downloaded is, obviously, already downloaded.

Because you are the seller of record, the refund policy your buyers see is yours to set and yours to honour. Ours only covers your subscription to us.

A dispute (chargeback) is different: the buyer went to their bank instead of to you. Your payment processor handles the process; we mark the order disputed and revoke downloads. A high dispute rate will put selling on your store under review or suspend it, because chargebacks are how fraud shows up.

The best defence is boring: describe exactly what the buyer gets, price it honestly, and answer emails.